Joey Battista Coaching Fulfillment Policy for Credit Card Payments via Stripe®

These policies will aid users determine how Joey Battista Coaching fulfills orders and payments

made by credit card via the payment processor, Stripe.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer

Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person on this website and

compliant to the Company’s terms and conditions, either therein or in a separate written contract.

“The Company”, "The Coach", “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”,

“Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and

consideration of payment necessary to und ertake the process of our assistance to the Client in

the most appropriate manner for the express purpose of meeting the Client’s needs in respect of

provision of the Company’s stated services. Any use of the above terminology or other words

in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and

therefore as referring to same.

Fulfillment Policy

At Joey Battista Coaching, we ensure that the services we provide are satisfactory. Customer

satisfaction is our utmost priority as we take all complaints about the services we render very seriously.

This Fulfillment Policy (the “Policy”) informs you about our delivery policy and the rules and

guidelines relating to the refunds for services purchased from our Company. Please read this Policy

carefully to understand your rights and also understand the requirements for the refund. Our services

are billed in US Dollars.

Delivery Policy

At Joey Battista Coaching, we sell online coaching programs and digital products. We deliver our

services to clients via electronic means.

Refunds

If Client cancels any Service for any reason whatsoever, Client shall not be entitled to a refund.

All digital products are non-refundable.

Return Policy

At Joey Battista Coaching, we sell digital products. No returns can be made, as a digital product is considered

"used" upon receipt and/or download. Our refund policy has been explained above.

Cancellation Policy

The following are to note:

Once a contract with Joey Battista Coaching has been signed, cancellations are not permitted. The program

commitment is for the entire number of weeks agreed upon. Payment, whether paid upfront or in monthly

installments, shall be due in full. If the Client decides to cancel their membership, no refunds will be issued

and monthly installments will continue as agreed upon until the balance owing is paid. All program

cancellation requests must be submitted via email to [email protected]. If a client chooses

to end their contract without fulfillment of services by the Coach, they may buy out the remainder of their

contract with a one-time payment of 50% of the total balance owing.

Services Abandonment

If after repeated attempts by Joey Battista Coaching to begin service, continue service, or finalize the

delivery of the Services, Client fails to participate, or becomes otherwise unresponsive to Joey Battista

Coaching requests and such continues for a period of thirty (30) days, the program will, at the discretion

of Joey Battista Coaching, be abandoned. No refund for the Services will be considered, and Client hereby

provides its agreement to such forfeiture of any amounts of the Fees that have been paid by the Client for the

Services as purchased or as described in the contract, wherever applicable.

How to make a complaint

If you are dissatisfied with the service provided to you and you are eligible for a refund under this Policy, you

must send an email to [email protected] stating your complaints and we will immediately verify

your complaints. Refunds are issued at our discretion as they may be accepted or rejected.

For enquiries or comments regarding this Policy, customers may email: [email protected]